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Eliminating Non-Value Added Activity
Case Study #1
Client:
- Industry: Transportation
- Business units affected: Human Resources, Service Center Management, and Safety
Description of the problem situation:
- The client's business had seasonal fluctuations requiring a large influx of key personnel during various periods. The need was driven by the volume of business and as such was unpredictable.
- The client was losing a large segment of seasonal applicants because of their inability to make a rapid hiring decision resulting in an offer of employment.
Steps used to resolve the problem:
- The centralized "hiring process" was documented, using a process mapping technique that identified the steps in the process, key personnel involved, critical decision points, and the documentation that was required to make an informed decision resulting in an offer of employment.
- Performance data was collected and analyzed. It was determined that it took an average of 28 days from the point of intake to job offer.
- Through-put and cycle time data was collected and analyzed for the root cause of the delays.
- A revised process was designed, that eliminated delays cause by review and coordination
requirements.
- A draft change plan was developed, that identified changes in required documentation
and procedural modifications. The change plan was developed, approved by senior
management, and implemented.
Benefits realized by the client:
- The hiring decision was transferred from the centralized HR office, to the Service Center Managers.
- The hiring through-put time was reduced to three days.
- The service centers were able to hire seasonal personnel as needed to sustain productivity goals.
Case Studies
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